Home > Microsoft > How to resolve “Windows Small Business Server (Windows SBS) Update Services is not running because it automatically turns off if you customize Windows Server Update Services (WSUS)” on SBS 2008

How to resolve “Windows Small Business Server (Windows SBS) Update Services is not running because it automatically turns off if you customize Windows Server Update Services (WSUS)” on SBS 2008

This issue occurs if someone had gone into the “Windows Server Update Service” under administrator Tools in the Start Menu and makes changes to some of the settings.

The error will look like this.

SBS WSUS Error

The best way to resolve this issue is to ensure that the settings are set back to the default settings that are configured by Windows SBS Update Service. This has worked for me on a most occasions, but it is not a guaranteed fix as there could be other problems that may have occurred.

In this article, I will just be dealing with the option of changing the settings back, but will create another one post soon with regards to dealing with the other resolutions.

So to resolve the issue by changing the settings back, open the “Windows Server Update Service” under administrator Tools in the Start Menu and go through each of the following options under the Options on the left hand pane.

  • Products and Classifications
    • On the Products Tab Make Sure that All Products are selected.

    WSUS Products

    • In the Classifications Tab, only Critical Updates, Definition Updates, Security Updates, Service Packs  and Update Rollups must be selected.

    WSUS Classifications

  • Update Files and Languages
    • On the Update Files Tab the “Store update files locally on this server” radio button should be selected selected along with “Download update files to this server only when updates are approved”.

    WSUS Update Files

    • On the Update Languages Tab, you need to select “Download updates Only in these languages” radio button and then select English and the Language of the SBS 2008 SKU
  • Synchronization Schedule
    • Here you chose the Synchronize automatically” radio button
    • WSUS Synchronization Schedule

  • Server Cleanup
    • Run the Service cleanup wizard and make sure that Unused updates and update revisions, Computers not contacting the server, Unneeded update files, Expired updates and Superseded updates are selected. You can now click next and let the wizard run.

    WSUS Server Cleanup Wizzard

  • WSUS Groups
    • On the left hand pane, expand “Computers” and then “All Computers” and ensure that Update Service Excluded Computers, Update Services Client Computers and Update Services Server Computers groups exist.

    WSUS Groups

  • The Test
    • Now close the Update Services MSC and go back to the “Windows SBS Console” and click “Security” and then the “Updates” Tab. Now Click the “Change the software updates settings” link in the right hand pane and it should now look like this.

    SBS Software update settings

Well that concludes the solution to the most common reason as to why this error occurs.

Feel free to leave your comments and let us know if this has resolved your issue.

  1. Eric
    November 1st, 2012 at 18:13 | #1

    Where is the next post about “dealing with the other resolutions”? I’ve done these steps but still can’t access the settings.

  2. sephem
    November 1st, 2012 at 18:50 | #2

    Take a look at this article from Microsoft and see if this helps you.

    http://support.microsoft.com/kb/945985

    @Eric

  3. Mike
    March 11th, 2013 at 19:39 | #3

    Had a SBS 2011 server with the same issue. This appears to have resolved it.

  4. Robert Paura
    February 27th, 2014 at 14:27 | #4

    Followed your guide step-by-step and it worked perfectly. Thank you for taking the time to post this information.

  5. March 18th, 2015 at 18:38 | #5

    AWESOME, this fixed the issue that has been driving me nuts!!!

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